Terms of service

These terms govern the use of the Smove service (the service). The service is provided by Smove Oy (business ID 3596026-3). By taking the service into use, the customer accepts these terms.

The processing of personal data is governed by the privacy policy and the data processing agreement, which supplement these terms.

Smove is a cloud-based shift planning and human resources service. We develop the service continuously and its features may change. We give reasonable advance notice of material changes.

Using the service requires creating an account. The customer is responsible for the accuracy of account details and for keeping credentials secure. Access rights and roles are defined per workspace. The customer is responsible for the actions of its users in the service.

The customer agrees to use the service in accordance with the law and these terms, and is responsible for the accuracy and lawfulness of the data it enters.

When the customer processes its employees' personal data in the service, the customer acts as the data controller and is responsible for ensuring there is a lawful basis for the processing and that employees have been appropriately informed.

The service is subject to charges according to the chosen plan and the current price list. The subscription is created when the customer confirms the order in the service, and in doing so the customer authorizes Smove to invoice the monthly fee of the chosen plan in accordance with these terms.

The plan is billed monthly in advance at the start of each billing period. The payment term is 14 days net from the invoice date. The applicable VAT is added to the prices. The invoice is delivered as an e-invoice or by email according to the customer's billing details. Overdue payments may incur statutory interest on late payment and reasonable collection costs.

The free trial lasts 14 days and requires no payment method. The trial ends automatically unless the customer places an order, and it is not invoiced.

We may change prices by giving advance notice, at least 30 days before the change takes effect. If you do not accept an increase, you may terminate the service to end before the change takes effect.

The service and related rights belong to Smove. The customer receives a right to use the service for the term of the agreement. Data the customer enters into the service remains the customer's property.

The processing of personal data is described in the privacy policy and the data processing agreement. The customer owns the data it stores in the service, and it is stored in Finland and the EU.

We aim to keep the service available at as high an uptime as possible, but we do not guarantee uninterrupted operation unless a service level has been separately agreed.

Planned maintenance is scheduled, where possible, for low-usage periods, and we give reasonable advance notice of significant downtime. Availability excludes downtime caused by the customer's own environment, third-party networks or services, attacks against the service, or force majeure.

Support is available at [email protected], and we aim to respond to support requests promptly on business days.

The service must not be used for unlawful activity, to infringe the rights of others, or to disrupt the operation of the service. Reverse engineering or unauthorised copying of the service is prohibited.

The service is provided as is. Smove is not liable for indirect or consequential damages, such as lost profits, business interruption, loss of data, or third-party claims.

Smove's total contractual liability is limited to at most the amount the customer has paid for the service during the six months preceding the damage.

The limitation does not apply to damage caused intentionally or through gross negligence, nor to any liability that cannot be limited under mandatory law.

Claims for damages must be made within a reasonable time and no later than three months after the damage was discovered or should have been discovered.

The agreement enters into force when the customer confirms the order in the service and remains in force until further notice, continuing one monthly billing period at a time.

The customer may cancel the subscription at any time from the Billing page in the service. Cancellation takes effect at the end of the current billing period: the next period is no longer invoiced, and an already-started period is not refunded. After it ends, the workspace moves to the free Free tier unless the customer deletes it.

Either party may terminate the agreement for cause if the other materially breaches it and fails to remedy the breach within a reasonable time, and no later than 30 days from a written notice. We may also suspend the service if payment is materially overdue or the service is used in breach of these terms.

When the agreement ends, the customer's data is returned or deleted in accordance with the data processing agreement.

We may update these terms as the service or legislation develops. We give advance notice of material changes, and by continuing to use the service the customer accepts the updated terms.

Neither party is liable for delay or damage caused by a force majeure event beyond its control that it could not reasonably have been expected to take into account when entering into the agreement. Such events include, for example, major network or power outages, telecommunications disruptions, acts of authorities, strikes and natural disasters. A party notifies the other of a force majeure event without undue delay.

Each party keeps the other party's confidential information secret and uses it only for the purpose of the agreement. Confidentiality does not apply to information that is publicly available, received from a third party without an obligation of confidentiality, or independently developed.

The confidentiality obligation continues after the agreement ends.

We are responsible for ensuring that the service does not infringe third-party intellectual property rights in Finland. If such a claim is made against the service, we defend the customer at our own cost, provided that the customer notifies us of the claim without delay and lets us handle it.

If the service is found to infringe, we will obtain the right for the customer to continue using it, modify the service, or as a last resort end the agreement and refund the unused period. This is the full extent of our liability for intellectual property infringement.

This responsibility does not apply to infringement arising from a modification made by the customer, the customer's instructions, or use of the service together with a product not supplied by us.

Neither party may assign the agreement without the other party's consent. However, we may assign the agreement to a group company or in connection with a business transfer, and may assign receivables based on the agreement.

These terms are governed by Finnish law. Disputes are primarily resolved through negotiation. If no agreement is reached, disputes are settled in the District Court of North Savo (Pohjois-Savo).